I'm facing these issues for quite sometime now.
1. DND doesn't work. I set DND at night, I also have hourly reminder. I checked the exception only alarm and media enabled. All other disabled. Even though, my hourly reminder is being allowed when DND is ON at the scheduled time. And notification sound also keeps coming like What'sApp and email notifications. I've tried using the DND without schedule settings. Meaning, I deliberately turned DND on and tried this. Still sounds are coming through. I used scheduled setting in DND and routine from good lock.
2. Routine keeps crashing every single time. When I turn it off and on. But some of the features are working like scheduled blue light filter ON at scheduled time in routine. The routine keeps crashing until we force close it. (See two screenshot)
3. When I change my launcher or do something related to launcher or when I set/change some setting in quickstar in good lock. My notifications bar is getting disappeared. (See screenshot)
4. This "Network not available. Default remote config activated" message showing up very often. I've reported multiple times. They ask for logs, I've uploaded and still they ask for more log. When this is a specific issue to a specific customer you can take time and work lethargically. But this is a global issue again. Why don't you take come responsibility and investigate this with full interest at least to answer your customers what or why or whose issue is this. Still this bothers me so much. This is a great security concern. If this prolonged, people may loose the hope or love toward Samsung and its products and support team.
Please do give equal importance to existing customers and service for the already purchased products as you concentrate on new products and customers.
You can't resolve complicated issue or most annoying issue only through email and messages. When you get so much report for a particular new issue. Set a team, call the customers who are facing the issue and educate/help them to get the required logs and details. This shows how well you respect your customers.
Fortunately, I've got all my issue in one video. See below.
