Active Level 7
Samsung Cloud is crashing on my S20 Plus when I try to back up my phone data. Is anyone else facing the same issue. I cleared the cache and even deleted the app data but still same problem. Even in safe mode problem is still the same.Can anyone suggest what to do ?
4 Comments
Active Level 10
disable the cloud app , clear data and cache.

than enable it and upgrade again
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already done that but still facing problem.
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than first delete data and cache of your oneUI app , than repeate the process
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve "App crash" issue kindly follow the given below step:-


1. Launch your settings>apps>crashing app>storage>touch clear cache &clear data.


After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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