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Original topic:

Samsung Care+ Activation Issue

(Topic created on: 02-05-2021 10:37 AM)
Foropulance
Active Level 1
Options
Galaxy S
Hi

I have been trying to activate my complimentary samsung care+ for one year that came with samsung S21 Ultra through Samsung Members. I followed the usual procedures (I am familiar as I own last 7 flagships samsung have released)

The device is bought from Etisalat in UAE.It is saying that, samsung care+ is not available in your country.

I did chat with customer care and called them and gave remote access but could not complete the process. They were saying that it is due the country set for my current samsung account (india) but later I tried to register with a new samsung account, country set as UAE but the response was same.

I tried clearing cache, tried from a different phone, nothing works.

I need to activate the care+ and it is showing and option to upgrade it to two years as well. If possible I need to get it as well.

Appreciate your quick intervention and technical support to resolve this matter in a timely manner.

Screenshots are attached for your reference

Kind regards,
Mohammed Faisal
7 Comments
Ahmedg
Beginner Level 2
Options
Galaxy S
it was not available before FAB 4
NOW ITS OK
0 Likes
mesopotamiax
Active Level 6
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Galaxy S
same thing here. I'm giving it a day to see if the issue will remain the same

20210205_134718_334.jpg

Up2Date
Active Level 5
Options
Galaxy S
I am from kuwait, and it still says i have to pay for it and its not free. althrough, I suppose to get it for free with the S21.

I will give it a day and see.
0 Likes
Nayas
Active Level 1
Options
Galaxy S
same here, did you get it resolved?
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Foropulance
Active Level 1
Options
Galaxy S
This is the response from samsung customer service

SmartSelect_20210206-081118_Gmail_1529.jpg

Saadspawn
Beginner Level 3
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Galaxy S

Thanks :)

0 Likes
Nayas
Active Level 1
Options
Galaxy S
🤞
0 Likes