Foropulance
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02-05-2021 10:37 AM in
Galaxy S
Hi
I have been trying to activate my complimentary samsung care+ for one year that came with samsung S21 Ultra through Samsung Members. I followed the usual procedures (I am familiar as I own last 7 flagships samsung have released)
I have been trying to activate my complimentary samsung care+ for one year that came with samsung S21 Ultra through Samsung Members. I followed the usual procedures (I am familiar as I own last 7 flagships samsung have released)
The device is bought from Etisalat in UAE.It is saying that, samsung care+ is not available in your country.
I did chat with customer care and called them and gave remote access but could not complete the process. They were saying that it is due the country set for my current samsung account (india) but later I tried to register with a new samsung account, country set as UAE but the response was same.
I tried clearing cache, tried from a different phone, nothing works.
I need to activate the care+ and it is showing and option to upgrade it to two years as well. If possible I need to get it as well.
Appreciate your quick intervention and technical support to resolve this matter in a timely manner.
Screenshots are attached for your reference
Kind regards,
Mohammed Faisal
I did chat with customer care and called them and gave remote access but could not complete the process. They were saying that it is due the country set for my current samsung account (india) but later I tried to register with a new samsung account, country set as UAE but the response was same.
I tried clearing cache, tried from a different phone, nothing works.
I need to activate the care+ and it is showing and option to upgrade it to two years as well. If possible I need to get it as well.
Appreciate your quick intervention and technical support to resolve this matter in a timely manner.
Screenshots are attached for your reference
Kind regards,
Mohammed Faisal
7 Comments
Ahmedg
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02-05-2021 11:41 AM in
Galaxy S
it was not available before FAB 4
NOW ITS OK
NOW ITS OK
mesopotamiax
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02-05-2021 01:50 PM in
Galaxy S
same thing here. I'm giving it a day to see if the issue will remain the same
Up2Date
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02-05-2021 03:59 PM in
Galaxy S
I am from kuwait, and it still says i have to pay for it and its not free. althrough, I suppose to get it for free with the S21.
I will give it a day and see.
I will give it a day and see.
Nayas
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02-05-2021 11:24 PM in
Galaxy S
same here, did you get it resolved?
Foropulance
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02-06-2021 08:12 AM in
Galaxy S
This is the response from samsung customer service
Saadspawn
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02-07-2021 02:10 PM in
Galaxy SThanks :)
Nayas
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02-07-2021 06:30 PM in
Galaxy S
🤞