Original topic:

Samssung s10 plus over heating issues

(Topic created on: 05-26-2020 05:29 PM)
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Saranyaa
Active Level 1
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Galaxy S
Hi,
I've been facing overheating issues with Samsung S10 plus (SM-G975F) which is a year old now(bought in India).
Tried out the 
          1. Resetting the app/usage in safe mode 
          2. Removing the case
          3. wipe cache partition
          4. Factory reset
Nothing worked. My usage is very limited. 

Camera usage for even a minute increases phone temp to 38-39°C (Used AIDA64 to check the battery temp). 

Kindly assist as I've tried out all the options listed in the link below
11 Comments
Saranyaa
Active Level 1
Galaxy S
I've been facing the heating issue for the past 1week. yes the temp spikes instantly and its get hot around the bixby button area while holding the phone 📱 . Are you facing the issue after May security update ?
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

As you have tried all the steps, we request you kindly visit the service center as your device needs physical inspection. To check for the service center opening timings kindly connect with our chat support through given link :  www.samsung.com/in/support

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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