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Original topic:

SAMSUNG NOTE APPLICATION NOT WORKING

(Topic created on: 08-24-2020 02:26 PM)
2549 Views
ReconS20
Active Level 2
Options
Galaxy S
recently I received an update on Samsumg note(application) . After updating samumg note , I am not able to access my notes.  It is showing to install samumg note add-on. While I tried to install it ,application manager gave a feedback that, that particular app is not from trusted source.  Why is this happening? Can  someone help me on this.

#samsungnoteapplication.
7 Comments
Chickazi
Beginner Level 4
Galaxy S
I am facing the same issue. Just tried getting help from Samsung but they are really not helpful. 🥺.
Members_Admin
Community Manager
Options
Galaxy S

Hello! Can you share some screenshots or replicate the issue and report via Error report. Thanks!

0 Likes
Solution
Galaxy S
Hi, I faced the same issue. The solution is simple.
1. Long press on samsung notes app icon.
2. Select app info.
3. Scroll down and select install unknown apps
4. Set the toggle on.
5. Open Samsung note app again and wait for a minute and an app installation popup will appear.
6. Press install.

Check the screenshot for details.
ReconS20
Active Level 2
Galaxy S
but why is it called as unknown app ?
Galaxy S
Any app that's not directly downloaded either from play store or from galaxy store will be considered as unknown app by the device. It doesn't matter. You can install the app.😁😁
Chickazi
Beginner Level 4
Galaxy S
Thanks so much @MittuVichu. I just didn't want to load any viruses so was worried.
ReconS20
Active Level 2
Galaxy S
thanks for the valuable information Mr Mittuvichu. I appreciate it.