S9 PLUS FINGERPRINTS PROBLEM

[Mrb]

Solve this problem Samsung whg are you cheap materials use in flagship devices fingerprint not working see this screenshot 

[Mrb]

see this

[Anonymous]

same is happening to my s9 as well

[Anonymous]

even though I dint dropped at all

[Mrb]

right bro Samsung use poor quality materials..isse achha to MI hai

[Rishi4D]

Any scratches on fingerprint scanner?

[Mrb]

no bro.. my phone condition untouched like new

[Rishi4D]

Then, Check if your scanner got any issues. You can use Samsung Members or dial *#0*# to test the fingerprint sensor.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Fingerprint issue " kindly follow the given below steps:

1) kindly try to re-register your fingerprint after removing it by following these steps.
Disable fingerprint register a new fingerprint:-Settings>> Bio metric and security>>Fingerprints>Continue>>Set secure screen lock>>Start with center.

2) If you bend your finger or use a fingertip, the device may not recognize your fingerprints.Press the fingertip so that your fingertip spreads over the wide surface of the fingerprint recognition area.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support  

[Mrb]

I'll try this but not working..