Since I installed the last update on the S8 phone, the screen becomes yellowish green slowly, sometimes horizontal lines appear. All icons disappear. Then if I keep the power button pressed for a long time sometimes the red power off button appears on the screen (sometimes nothing happens at all or sometimes the screen goes black). On clicking this power off button, the power actually does not go off but again the phone becomes normal after a while.
The yellowish green screen happens anytime - while using whatsapp, while using Grab app, ....
please register an error report via samsung members app, via Get Help, Feedback section. the app will also attach the logs which the samsunf team will check and get back.
it may require another software patch for correction.
Please be assured and to resolve "display" issue kindly follow the given below steps:
1. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon. Exit safe mode: Hold the power button and select restart on the device. 2. Reset the device: settings >General Management > Tap on Reset. Note: Before reset make sure to have back up of the data via Smart Switch Mobile App (Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly. Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
