Original topic:

S7 edge getting restart again & again

(Topic created on: 04-13-2017 01:08 AM)
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Riten
Active Level 1
Options
Galaxy S
s7 edge is getting restarted again & again kindly solve this issue. Thank you.
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5 Comments
HIRO
Active Level 7
Galaxy S
flash your firmware
Riten
Active Level 1
Galaxy S
how to do it?
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mk4ever
Active Level 6
Galaxy S
Do a hard reset from the bootloader... Clear the cache also.. But u will lose all your data though..
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Galaxy S
Reset to factory settings and remove ur memory card, check out for viruses if any via ur antivirus on computer then insert on reset S7 edge.. It ll work fine.. No more restarting and once u reset ur phone.. Then for next1 week battery backup is awesome.. Around 21hrs without power saver.. After that upto 14hrs u ll get battery backup daily
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Samsung_India_
Active Level 10
Galaxy S
Thanks for being with Samsung and for sharing your concern. Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. It appears that there may be a third party app or other program that may be leading to what you are experiencing. Placing your device in safe mode disables all third party apps upon startup, to help determine if the use of a third party app is interfering with your device .restart your phone in safe mode. While your phone is powered off, press the power button to turn on the phone, once you see the Samsung logo appear press the volume down key and hold it until you have completely booted up. Also, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
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