S26U status Preparing for pickup/Samsung support

[YDNARBR]

Hello all, 

How long does it take "Preparing for pickup" status takes on my S26U order?

Order status

Whilst some agents are very polite, I encountered one that didn't introduce himself/herself and was very unprofessional.

Unprofessional agent 

[006698]

K🔥❤4491d🔥

[Samsung_specialist]

Thank you for reaching out and sharing your experience. We understand that you are concerned about the “Preparing for pickup” status on your Galaxy S26 Ultra order and that you encountered an unprofessional interaction with one of our agents.

Regarding your order status, the “Preparing for pickup” stage typically indicates that your order is being processed, packed, and readied for shipment or store pickup. The duration can vary depending on factors such as order volume, stock availability, and logistics, but it generally takes 1–3 business days for the status to update to the next stage.

We sincerely apologize for the negative experience you had with our agent. At Samsung, we strive to maintain the highest standards of professionalism and courtesy in all customer interactions, and your feedback will be shared with the relevant team to ensure better service in the future.

We appreciate your patience and understanding while your order is being processed, and we hope you enjoy your new device soon.

[YDNARBR]

Thanks, this is professionalism ❤

[YDNARBR]

Got it today the phone, but no clear case delivered. I contacted support and they mentioned out of stock and will be start shipping from March 23rd.

[TimonN]

Ohh, I see you have ordered Samsung Exclusive Colour Pink Gold.

This could be one of reason as such Exclusive colours are not prepared on large quantities.

But be patient, you will enjoy it soon.

[YDNARBR]

Got it today. But without a case as it's out of stock, not even a compensation.

[TimonN]

Glad you got it finally. I guess they will refund case cost to you. Better to find one quickly via amazon , noon.

[JimmyA]

Hi, download the aramex app, login with your registered mobile number, the order will automatically appear there with all the updates.

[YDNARBR]

Yes i Will receive it tomorrow very late 🫩