S26 Ultra - Goodbye!!

[Abedalkareem]

The Samsung Galaxy S26 Ultra started off great — but things have gone downhill fast. Here's what suddenly started happening out of nowhere 

eSIM suddenly disconnected

Battery drains extremely fast

Samsung Wallet stopped working

NFC keeps disabling automatically

I was perfectly happy with my iPhone 17. At this point, I'm seriously considering going back to Apple. 

Samsung, sort this out — your users deserve better. 

[Samsung_specialist]

Thank you for sharing your feedback regarding the issues experienced on your Galaxy S26 Ultra.

We understand your concern regarding the eSIM disconnection, battery drain, Samsung Wallet functionality, and NFC behavior.

Kindly ensure that the device software and all related applications are updated to the latest version, then test the device in Safe Mode to check if the issue is related to a third-party application.

If the issue still persists, we recommend backing up your data and performing a factory reset. In case the problem continues after reset, kindly visit the nearest Samsung authorized service center for inspection.
https://www.samsung.com/ae/support/service-center/

For further assistance:
https://www.samsung.com/ae/support/contact-us/ 

[Abedalkareem]

Seems like Factory reset is the only solution ...

[Samsung_specialist]

Thank you for sharing your feedback. We understand that based on your experience, it may currently seem that a factory reset is the only effective solution for the issue you are facing.

A factory reset can help resolve persistent software-related problems by removing corrupted settings, cached system conflicts, or application-related issues that may remain after updates or troubleshooting attempts.

Before performing a factory reset, we strongly recommend:

• Backing up all important data using Samsung Cloud, Smart Switch, or Google backup
• Ensuring your Samsung and Google account credentials are available after reset
• You can perform the reset through:
  Settings > General management > Reset > Factory data reset

If the issue still continues even after the reset, it may indicate a deeper software or hardware-related issue that would require technical inspection.

For further assistance:
https://www.samsung.com/ae/support/contact/