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Original topic:

S25ultra Sound problem

(Topic created on: a month ago)
114 Views
Alwaleed714
Beginner Level 5
Options
Galaxy S

I have a sound issue while browsing Instagram and some games where the sound is cut off a fraction of a second. Has anyone faced this problem?

4 Comments
mZoOnY
Expert Level 2
Galaxy S
I did but with headphones mostly 🙃

I only restart the phone 📱 to solve this
Alwaleed714
Beginner Level 5
Galaxy S
Yes, go like you, but the problem comes after a while
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hakeem2
Active Level 7
Galaxy S
Throw garbage 🗑
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Thank you for contacting us and sharing your concern.

  1. Basic & Common Fixes

  • Restart Your Phone: A simple restart is often surprisingly effective at clearing temporary audio glitches.

  • Check App Updates: Ensure both your Instagram app and the affected games are updated via the Google Play Store and the Galaxy Store. The developers may have patched compatibility issues with the new OS.

  • Disable "Adapt Sound": Sometimes adaptive audio features interfere with consistent playback.

    • Go to Settings > Sound and vibration > Sound quality and effects > Adapt sound.

    • Ensure this is set to "No guidance" or turned off.

  1. Advanced Troubleshooting

  • Wipe Cache Partition: This is a very common solution for post-update issues and often resolves performance and audio glitches without deleting personal data.

    1. Turn off your phone.

    2. Connect your phone to a computer using a USB cable.

    3. Press and hold the Volume Up and Power keys simultaneously until the Samsung logo appears.

    4. In the Recovery Mode menu, use the volume keys to navigate to "Wipe cache partition" and the power key to select it.

    5. Select "Yes" to confirm.

    6. Select "Reboot system now."

  • Check Notification Settings: The cuts might happen when a notification tries to make a sound but is silenced. Go to Settings > Notifications > Advanced settings and check how app notifications are displayed and sound.

  • Restrict Background App Activity: Ensure the affected apps are running without interference.

    • Go to Settings > Apps, select the specific game or Instagram.

    • Tap Battery > Select Unrestricted to ensure the system doesn't put the app to sleep, which might cut the audio feed.

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