S25 Ultra

[Mahmoud_Hesham]

Hello  community,  hope all are doing good 

I have upgraded my phone from 23 U to 25 U 

I figured the temperature of 25U is higher than 23 is this happening with any one ?

[hpzworkz]

S25 ultra has been heating up more so with the new ui8 .. earlier today I was holding my phone and just going through my gallery and I could feel the temperature rising which didn't make much sense

[Mahmoud_Hesham]

Can I reverse the phone to Samsung as 14 days not finished yet

[Malik771]

Yes,with the S25U,I also have the same issue.Even after updating to UI 8,I am facing lots of problems.

[Malik771]

While using the phone,some apps crashed.Just before five minutes,I lost my WhatsApp chats data and even the backup.Sometimes,when calling,I tried to put the call on the loudspeaker,but it's not working.

[Samsung_specialist]

here are some common reasons why your device may be overheating:

1. Operating your device in environments outside the normal temperature range (between 32 and 95 degrees Fahrenheit).
2. Placing your device near heat sources, such as leaving it in a parked car on a hot day or exposing it to direct sunlight for extended periods.
3. Running multiple apps simultaneously, especially processor-intensive ones like gaming or streaming.
4. Using an incompatible, defective, or non-Samsung certified charger or USB cable.
5. Initial setup and data transfer from previous devices.
6. System or firmware updates.

To address the overheating issue, we recommend trying the following solutions:

1. Turn off Wi-Fi, GPS, and Bluetooth when not in use, and reduce the screen brightness.
2. Optimize your phone's settings to minimize heat caused by processor-intensive apps.
3. Limit background usage of unused apps to prevent them from consuming excess resources.

If the issue persists after completing these steps, we recommend visiting your nearest service center for further assistance and to inquire about any associated costs. You can find the closest service center and explore your available options by using the following link: https://www.samsung.com/ae/support/service-center/.

Meanwhile, please raise this as error report: https://contents.samsungmembers.com/share/redirect.html?dl=view/gateError?src=callcenter