cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
search icon

Original topic:

S25 Ultra Fingerprint Sensor

(Topic created on: 2 weeks ago)
185 Views
ANASEA
Active Level 1
Options

2 weeks ago in 

Galaxy S
Most of the time, the fingerprint sensor on my Galaxy S25 Ultra does not work. It only functions properly after restarting the phone, which is extremely frustrating. I expected a premium experience from a flagship device, but this issue makes me seriously question that.

In addition, Samsung Wallet frequently fails when making payments. This has embarrassed me multiple times, especially at restaurants, while my friends using Apple devices face no such issues. It’s disappointing and unacceptable from a brand I have trusted for years.

I upgraded to the S25 Ultra because of my confidence in SAMSUNG, but these ongoing issues are making me reconsider that trust. Please address these problems through a software update as soon as possible. If you continue, I may have no choice but to consider switching to another brand.

Dear Samsung ; please focus on perfecting the core features of your devices instead of trying to follow trends. Reliability and user experience should always come first.

Thank you.
4 Comments
Hadi_Alk
Active Level 3
Options

2 weeks ago in 

Galaxy S
Do you use privacy screen protector?
0 Likes
ANASEA
Active Level 1
Options

2 weeks ago in 

Galaxy S
No
0 Likes
Hadi_Alk
Active Level 3
Options

2 weeks ago (Last edited 2 weeks ago ) in 

Galaxy S
Remove the protection and try the fingerprint Some screens are not compatible with the fingerprint sensors

Then make sure you re-enter your fingerprint in the settings.
0 Likes
Samsung_specialist
Community Manager
Options

a week ago in 

Galaxy S

Thank you for sharing your concerns.
Regarding the fingerprint issue on your Galaxy S25 Ultra, please try the following:

  1. Remove Screen Protector: Some protectors can affect fingerprint sensors. If you're using one, please remove it and test again.
  2. Re-register Fingerprints: Go to Settings > Biometrics and security > Fingerprints and re-register your fingerprints.
  3. Update Software: Ensure your device is running the latest software via Settings > Software Update.

For the Samsung Wallet issue, please:

  1. Update the Samsung Wallet App: Check for updates in the Galaxy Store.
  2. Clear Cache: Go to Settings > Apps > Samsung Wallet > Storage and clear cache and data.
  3. Check Payment Settings: Ensure your payment methods are correctly set up.

We understand your frustration and appreciate your feedback. We’ll pass your concerns along to the team to improve the experience.

0 Likes