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Original topic:

S25 ULTRA CAMERA FAILED AFTER UPDATE

(Topic created on: 10-28-2025 01:32 PM)
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Husni_mubarak
Active Level 1
Options
Galaxy S
Is there anyone face the camera failed issue? After update October security patch and system enhancement? Please let me know what will be the solution, if anyone knows 
Thank you 
5 Comments
Husni_mubarak
Active Level 1
Galaxy S
Look at this 1761643977494.jpg
mZoOnY
Expert Level 2
Galaxy S
It happens
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mZoOnY
Expert Level 2
Galaxy S
App info > storage > delete both cache and data > force close app
Restart and give it a try
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Samsung_specialist
Community Manager
Options
Galaxy S

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Force restart by pressing “volume down key + power” button until the device reboot. After reboot below action.
4. Settings – Apps - One UI Home – Storage - Clear data.
5. Open the "Camera app" and tap the "Settings" icon. Swipe to and tap "Reset settings". Tap the "Reset" button.
6. Go to setting => apps => Camera app => storage => clear cache.
7. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.


If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.

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