foxonlyy
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06-27-2024 07:58 PM in
Galaxy S
There's a problem with Samsung s24ultra devices. In Downloads app 📲 And a problem with software updates. 🔄 There is a problem with sending audio or video clips from someone to me in any communication program. 💬 Please consider this issue and solve it ASAP! #Samsung #SoftwareIssue #CommunicationProblem
4 Comments
Zammi
Active Level 9
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06-27-2024 09:50 PM in
Galaxy S
In Samsung members app, go to support tab, contact Samsung from Quick help section. They will help you.
moathmzd
Active Level 2
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06-28-2024 09:04 PM in
Galaxy S
I understand you're experiencing multiple issues with your Samsung S24 Ultra:
* Problems with the Downloads app
* Issues with software updates
* Difficulty receiving audio/video clips
These can be frustrating issues, and while I can't directly fix them, I can provide some troubleshooting steps:
Downloads App:
* Check for app updates: Open the Galaxy Store app, tap "Menu" (three lines), then "Apps and games" > "My apps." Look for the Downloads app and update it if available.
* Clear app cache: Go to Settings > Apps > Downloads > Storage > Clear cache. Restart your phone and try again.
Software Updates:
* Check for updates manually: Go to Settings > Software update and tap "Download and install."
* Check internet connection: Ensure you have a stable Wi-Fi connection for downloads.
Audio/Video Clip Issues:
* Check the sender's internet connection: Poor internet on the sender's end can cause issues sending large files.
* Ask the sender to use a different app: Try another communication app to see if the problem persists.
* Restart your phone: A simple restart can often resolve minor glitches.
Additional Tips:
* Report the issues to Samsung: Use the Samsung Members app to report these issues directly to Samsung. This helps them identify and address software bugs in future updates.
If none of these steps work, consider contacting Samsung Support for further assistance.
* Problems with the Downloads app
* Issues with software updates
* Difficulty receiving audio/video clips
These can be frustrating issues, and while I can't directly fix them, I can provide some troubleshooting steps:
Downloads App:
* Check for app updates: Open the Galaxy Store app, tap "Menu" (three lines), then "Apps and games" > "My apps." Look for the Downloads app and update it if available.
* Clear app cache: Go to Settings > Apps > Downloads > Storage > Clear cache. Restart your phone and try again.
Software Updates:
* Check for updates manually: Go to Settings > Software update and tap "Download and install."
* Check internet connection: Ensure you have a stable Wi-Fi connection for downloads.
Audio/Video Clip Issues:
* Check the sender's internet connection: Poor internet on the sender's end can cause issues sending large files.
* Ask the sender to use a different app: Try another communication app to see if the problem persists.
* Restart your phone: A simple restart can often resolve minor glitches.
Additional Tips:
* Report the issues to Samsung: Use the Samsung Members app to report these issues directly to Samsung. This helps them identify and address software bugs in future updates.
If none of these steps work, consider contacting Samsung Support for further assistance.
foxonlyy
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06-28-2024 09:11 PM in
Galaxy S
Brother, I know everything
iHSANacc
Active Level 3
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07-04-2024 02:36 PM in
Galaxy S
Don't forget the old emojies
![](/skins/images/18BA7679D80264B4FDDFE05AC6B36C4E/responsive_peak/images/icon_anonymous_message.png)