Thank you for reaching out with your concerns regarding the full-screen display on Instagram and issues with attending calls on your Galaxy S24 FE. These are important issues, and we will do our best to help you resolve them.
Here are some recommended troubleshooting steps for both problems.
Solution for Instagram App Full Screen Issue
This issue is often related to the aspect ratio settings for individual apps.
Check Full Screen App Settings:
Navigate to Settings > Display.
Tap on Full screen apps or a similar option.
Look for Instagram in the list and ensure it is set to Full screen or Show camera cutout.
Clear the App's Cache and Data:
Go to Settings > Apps.
Find and select Instagram.
Tap on Storage and then select Clear cache and Clear data. Please note that clearing data may log you out of your account, so have your login information ready.
Update the Instagram App:
Ensure that your Instagram app is updated to the latest version, as this can often resolve compatibility issues.
Restart Your Device:
A simple restart can often resolve temporary software glitches.
Solution for Call Attend Problem
If you are having trouble receiving or answering calls, here are some steps that can help.
Check for Software Updates:
Ensure your phone's software is up-to-date by going to Settings > Software update and tapping on Download and install.
Reboot Your Device:
Rebooting can resolve temporary network or software problems.
Check Network and SIM Card:
Verify that you have a strong network signal.
Turn off Airplane mode if it is enabled.
Try removing and reinserting your SIM card to ensure it is properly seated and not damaged.
Check Phone Settings:
Make sure that Do not disturb mode is turned off.
Check if you have accidentally blocked the number by going to the Phone app > Settings > Block numbers and ensuring that the "Block unknown/private numbers" option is off and no important numbers are on the block list.
If these steps do not resolve the issues, we recommend using the Samsung Members app to submit an error report. This will provide our technical team with detailed information about your device and help us investigate the issue further. You can also contact our support team directly for more assistance.
Please complaint to the customer care support or samsung through WhatsApp and samsung members app samsung team help und fix your issue nd other problems in next update
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We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
