S24Ultra

[NG4]

Sometimes there's suddenly half screen or 3/4th screen black in S24 ultra. 

Can anyone tell regarding this what's the reason and solution.

[Samsung_specialist]

Thank you for sharing your concern regarding the screen issue on your Galaxy S24 Ultra.

Kindly follow the below troubleshooting steps:

1. Restart your device and check if the issue reoccurs
2. Ensure your device software is updated to the latest version via Settings > Software update
3. Test the display using Samsung Members app > Support > Phone diagnostics > Display
4. Check if the issue occurs in Safe Mode to rule out any third-party application interference
5. Remove any screen protector or cover and test again
6. If the issue appears intermittently, it may be related to software behavior or an application affecting display performance.

However, if the problem persists after performing the above steps, we recommend visiting the nearest authorized service center for a detailed inspection:
https://www.samsung.com/ae/support/service-center/

You can also reach us through the following page:
https://www.samsung.com/ae/support/contact/