Original topic:

S24Ultra failed to get close shots clearly

(Topic created on: 04-30-2024 04:35 PM)
116 Views
jawadcoral
Active Level 3
Options
Galaxy S
Facing same error after doing all settings shared by samsung specialist, as you can see in a video. 
1. its not focus on location / object to get more detailed shot.
2. Also the zoom 10x is not clear like my other Galaxy devices.

still waiting for camera update and i hope samsung will understand this major issue for still photography.
#samsung 
7 Comments
MOQBALI
Expert Level 3
Galaxy S
Visit samsung Support dubai Mall they will fixed
jawadcoral
Active Level 3
Galaxy S
Thanks, I m waiting for Samsung support response. Also,camera fix update will come on June 2024
Zammi
Active Level 9
Galaxy S
I can see one of your telephoto lenses (bottom left or bottom right) are either defective or need cleaning.
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.

0 Likes
jawadcoral
Active Level 3
Galaxy S
Dear Samsung, you send me this before and I did and after that I send the logs. Why you are asking the same thing again and again...?
0 Likes
jawadcoral
Active Level 3
Galaxy S
Dear Samsung, I just sent error logs after doing all what you what me to do it and sent error logs. Please check now. Before you request again.1714755730678.jpg
0 Likes