S24 ultra taking screenshot

[pratheesh990]

S24 ultra is taking screenshot unnecessary. Do anybody having this kind of experiences?

[Znyder002]

Not yet

[mahmoud1]

I had same problem and I replace the megasave cover

[yazan_aljaradat]

Sometimes the swipe gesture with your palm try to turn it off

[pratheesh990]

Its taking screenshot even I am not touching the screen.

[yazan_aljaradat]

Did you try self-diagnostics and if you have a screen protector did you check it

[pratheesh990]

I didn't get time to do that. Will try later.

[Samsung_specialist]

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Settings -> General management -> Reset -> Reset all settings -> reset.
3. check your device settings to ensure that the double-tap feature on the back of the device for taking screenshots is disabled.

Follow these steps to check :
1. Head into your Settings > Advanced Features.
2. Tap on Motions and gestures.
3. Toggle on Double tap to turn off the screen.

for more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/activate-double-tap-to-turn-off-on-my-samsung-smar....

[RawanKh]

Maybe you previously enabled taking screenshots by tapping the back of the phone?