I did some testing and troubleshooting and came to below conclusions
There are things we need to know about samsungs image processing.
Samsung camera assistant app is having certain glitches.
If you uninstall the samsung camera assistant, the default camera settings will just crop the main sensor image to 5x if the subject is too close, hence no image shift
If you click the images keeping the auto lense switching off in the samsung camera assistant, the camera will use the lenses as intented by the user, hence the image shift due to physical place of lenses.
I am starting to feel like this is not a hardware issue but a constraint which can not be dealt with due to physical limitations. The animations could have been better though.
Okay so if thats the case then why samsung is issuing DOA certificates to such devices & also why all models don't have this? And why Samsung officials acknowledged that this was known issue and was identified after the production of 1st lot of devices & it was delivered to early buyers? Any explanation on that ? Before giving your judgment please read the post on X by the user who flagged this issue for the 1st time. https://twitter.com/smasithick/status/1753132116207177773?s=19
Hi i dont know the reality behind this but i too have this issue only on close subject photo capture and i am currently in the service center here in banglore, luckily the samsung factory agent from delhi was here in the banglore service center for his daily vist and quoted the following : Samsung india is well aware of this reports and the MSC that has issued the DOA has been fined the entire amount of the phone since it is not a hardware issue "
Really i dont know if he is lying or not-- I am cofused
Thank you for sharing your valuable feedback, we request you if you are facing camera-related issues with your device then kindly share the log file and also share images and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
I am writing to inform you about an ongoing issue affecting the Samsung S24 Ultra. As of now, 95 individuals have reported experiencing a grainy display and camera lens shifting issue with their devices.
In response to this matter, we have collectively decided to file a petition in the Supreme Court to uphold our consumer rights. If you are also experiencing similar problems with your Samsung S24 Ultra, I kindly request your participation in this initiative.
To join the WhatsApp group where we are coordinating our efforts, please use the following link:
