We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
The Now bar displays information under specific conditions related to "Sports from Google": it shows information when registered sports teams are playing a game. To ensure the Now bar functions correctly, please check the following:
Verify that Live notifications for "Sports from Google" are enabled. You can do this by going to Settings > Lock screen and AOD > Now bar > 'Sports from Google' option and making sure it's turned on.
Confirm that you are following the correct teams and leagues. Go to Settings > Lock screen and AOD > Now bar > 'Sports from Google' > Sports from Google settings to manage your followed teams and leagues. Make sure the teams you want to see updates for are selected.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
