I have recently purchased the Samsung Galaxy S24 and using it with dual eSIM feature.
I have noticed one strange thing with this. I had never experienced it before. I have noticed that while registering to my bank apps, the verification msg is not sending using the correct sim.
I am using my primary # on eSIM1 and secondary on eSIM2. The contact number is correctly displaying at settings > connections. While choosing eSIM1 in my bank app for verification, it sends the sms from eSIM2. This is quite strange because I had selected sim 1 while relogin to the app but as it's sending the sms from different number I was unable to login.
I had to select SIM 2 and then it sends the message from the eSIM1 and then I was able to re login to my bank app.
I am not sure if it's related to that bank application but I have faced this problem with my 3 bank applications where I had to select sim2 so that it sends msg from eSIM1.
Note: I am not using any physical sim card as it's supports dual eSIMs.
I hope the right person would note this down and fix this in upcoming updates if it's related to the samsung.
Reset factory data again,and try to it's again also complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Thanks.
Before resetting I would have one thought to temporary turn off the secondary eSIM and then register to the bank app.
I am mentioning this because resetting the factory data would uninstall the eSIM as well and after that I have to wait 24hrs more to start the SMS services as the service provider will block the sms services on eSIMs for next 24 hours from thr eSIM installation
As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue. However, we are taking your valuable feedback regarding this.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
