S24 Ultra; the "AI Beast" claims are failing in daily task

[Hesham_Atala]

​I wanted to share my honest frustration regarding the reputation of the Samsung S24 Ultra. We often hear it being praised as a "pioneer of AI" or one of the strongest flagship devices in terms of smart task handling. However, my daily experience tells a very different story.

​Despite its powerful specs, the device struggles with basic automation like Modes and Routines. The sheer amount of "conflicts" and errors I encounter is illogical. Instead of the AI making my life easier, I find myself constantly diving into the settings to manually fix tasks that the phone fails to coordinate.

​It feels absurd. For a phone with such legendary status and high-end titles, it shouldn't be failing at these fundamental basic tasks.

​Don't get me wrong—I’ve been a Samsung loyalist since the Note 2 days, and I truly believe this is one of the best devices I've ever held in terms of hardware. But the "AI hype" surrounding it feels empty when it can't handle simple, everyday routines without crashing or clashing.

​A true flagship should serve the user, not turn the user into a "settings technician."

disregarding "Gemeni", another mad story.

​Has anyone else found the AI features on the S24 Ultra to be more of a hassle than a help lately?

[mZoOnY]

Sorry to hear that

To be honest

I am an OG user . Which means I got nothing to do with AIs 😂

[Hesham_Atala]

😂😂 will i promise you didn't missed much 😅

[Samsung_specialist]

Thank you for taking the time to share your detailed feedback with us.

We sincerely understand your frustration, especially as a long-time Samsung user, and we appreciate your honest perspective regarding the AI features and automation experience on the Galaxy S24 Ultra. While the device is designed to offer advanced intelligent features, we acknowledge that features such as Modes and Routines may not always perform as expected in certain usage scenarios, particularly when multiple conditions, permissions, or system optimizations overlap.

To help improve stability and reduce conflicts, we recommend checking the following:

1. Ensure the device software is updated to the latest version via Settings > Software update.
2. Review existing Modes and Routines to confirm there are no overlapping triggers or actions that may cause conflicts.
3. Verify that required permissions (location, background activity, battery optimization exceptions) are enabled for the apps involved in the routines.
4. Temporarily disable and re-create affected routines to refresh their configuration.

Your feedback regarding the AI experience is valuable, and we encourage you to submit an error report and detailed feedback directly through the Samsung Members application.

This allows our technical teams to analyze logs and improve feature performance in future updates.

If the issue continues to impact daily usage and requires further inspection, you may visit the nearest Samsung authorized service center using the link below:
https://www.samsung.com/ae/support/service-center/

For additional assistance, you may also reach out through the official Contact Us page:
https://www.samsung.com/ae/support/contact/

We truly appreciate your loyalty and your constructive feedback, which helps us enhance the overall user experience.

[Hesham_Atala]

​Dear Community Manager,

​Thank you for your prompt and detailed response. I truly appreciate your professional approach and the time you took to address my concerns.

​Regarding the troubleshooting steps you mentioned, I have already ensured that my software is up-to-date and verified all necessary permissions. However, I will take your advice and try re-creating the affected routines from scratch to see if it resolves the current conflicts.

​If the issue persists, I will definitely follow up by submitting an error report via the Samsung Members app so your technical team can analyze the logs. I’m hopeful that future updates will bring more stability to these core features.

​As a long-time Samsung enthusiast, I don't have plans to switch brands, but I do hope to see more tangible reasons for future upgrades. Given the increasing price gaps with every new generation, we—as loyal users—expect the "AI experience" and system stability to match the premium investment we make.

​Thank you again for your support and for listening to my feedback.

​Best regards,

[Hesham_Atala]

Alright, so I followed the community manager's advice and went through the whole ticket process, and the attached screenshot shows the team's response. But I didn't stop there – I even went to a Samsung store and talked to one of their tech employees, who confirmed they can't help with these kinds of issues. So here we are again, it's like they're just hyping up products that are supposed to be magic, but then they go silent when customers say the magic isn't working right. I've been a loyal Samsung customer for a while, but this is the one big flaw in their record: NO CUSTOMER SATISFACTION.

[Samsung_specialist]

Thank you for sharing your detailed experience and for your continued loyalty to Samsung. We sincerely regret the frustration you have encountered with Modes and Routines performance and the overall AI experience on your device. Your feedback is important and has been shared with the relevant team for review and improvement.

To help improve stability and reduce routine conflicts, please ensure the following:

1. Device software is updated to the latest version via Settings > Software update.
2. Review all Modes and Routines to avoid overlapping triggers or actions.
3. Confirm required permissions are enabled (Location, Background activity, and Battery optimization exceptions for related apps).
4. Delete and recreate the affected routines to refresh configuration.
5. Restart the device after applying the changes and monitor performance.

If the behavior continues, a technical inspection may be required to further evaluate system performance. Kindly visit the nearest authorized service center using the link below:
https://www.samsung.com/ae/support/service-center/

For further assistance, you may reach us through:
https://www.samsung.com/ae/support/contact/ 

[Hesham_Atala]

ok thank you for repeating yourself, not helping & confirming that you definitely didn't even waste your time reading and following the case from up...
enjoy your day sir, my voice won't affect your position anyways...