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Original topic:

S24 Ultra overheating

(Topic created on: 01-31-2024 11:24 PM)
901 Views
Moezgb
Active Level 3
Options
Galaxy S
I received my S24 ultra almost one week ago . I m noticing that the phone is heating for the very normal and simple daily use . 

I dunno what to do 🥺
9 Comments
Moezgb
Active Level 3
Galaxy S
By the way, I m using the 45W charger
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alrayhi
Active Level 8
Galaxy S
I have s24 ultra. I'm not facing any heating so far. Just try to reboot and keep updating google Apps and samsung apps. Maybe it will fix it
Moezgb
Active Level 3
Galaxy S
I tried that many times, but it's the same issue 😕
0 Likes
alrayhi
Active Level 8
Galaxy S
the only way to fix it before you take it back to them .. rest factory and don't download old apps from old phone
just install them like first time . because some app still not compatible with new firmware updates
.maybe
0 Likes
Zammi
Active Level 9
Galaxy S
I'm also using a 45w charger, and battery protection is turned on. I don't face any heating issues. Turn off 5G to see if it is causing the issue. Update all apps from galaxy store and play store. From settings/apps, search for Google play services and update it.
Moezgb
Active Level 3
Galaxy S
The 5G is off already, and all apps are updated . Did you transferred your old data to the new one with quick transfer?
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Zammi
Active Level 9
Galaxy S
Yes, I used quick transfer when setting up the new phone.
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Moezgb
Active Level 3
Galaxy S
I dunno what is the problem. Because it may be from trasnfaring settings from the old dvice 🥺
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Samsung_specialist
Community Manager
Options
Galaxy S

Kindly make sure to use an original charger, try to use the phone in the safe mode : Power off your device by holding down the Power button and Volume down button then tap and hold on Power off.
And then tap on Safe mode.
You will now be able to see Safe Mode down near the bottom left of the screen.
From here test out your device to see if the issue you have been experiencing is evident in Safe Mode.

To exit Safe Mode, simply restart your device. Otherwise, visit the service center

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