Original topic:

S24 Ultra Screen Issues

(Topic created on: 02-06-2024 10:40 PM)
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samkit102
Active Level 7
Options
Galaxy S
I bought the S24 Ultra but there are a lot of issues with the screen. 

1. First one is with instagram, whenever I open notification panel, it opens on fill brightness and hurts the eyes like crazy. 

2. Another issue is that vivid mode and natural mode looks exactly the same, and there was some news about samsung acknowledging the issue, but then there was another news saying they said it's intended to he that way, so does anyone know what exactly is going on?
7 Comments
cyakkr
Beginner Level 2
Galaxy S
I also am facing both these issues
samkit102
Active Level 7
Galaxy S
No idea how to get in touch with samsung regarding this though
cyakkr
Beginner Level 2
Galaxy S
Yes, but this seems to be a widespread issue across other forums, will wait and watch and meanwhile suggest to drop them an email now to put this on record
0 Likes
Galaxy S
I have heard from reviews that this issue is already taken care of, and an update will be rolled out shortly fixing this.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file also share images and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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samkit102
Active Level 7
Galaxy S
It's pretty much all over the internet. Everyone can see that vivid mode and natural mode have no difference at all.
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Galaxy S
I also faced the display issue