l am writing to bring to your attention a concerning issue I have encountered with my recently received Galaxy s24 Ultra, which I pre-ordered on samsung.com and received on January 24th.
Upon using the device, I have observed a significant image shift problem when switching between zoom lenses (1x, 2x,3x,5x etc). Despite my attempts to replicate the issue in Samsung store devices, I was unable to do so. This leads me to believe that the problem lies within the hardware of my device indicating a potential defect. I'm not sure this is something that could be fixed over a software update either.
I have also come across multiple instances on social media, such as the tweet linked below, where other users are experiencing the same camera issue: [Link to Twitter post:https://twitter.com/smasithick/status/1752733526586491319.]
As a loyal Samsung user for an extended period, I am disappointed that such a quality concern exists in a flagship device. I have high expectations for the performance and reliability of Samsung's products. and this issue falls short of those expectations.
I appreciate your attention to this matter and look forward to a swift resolution.
I have the same problem and I am a video editor, I dont want such an issue in my flagship phone (s24 ultra) I got the 512 variant so I am good with low space issue while making videos, well on my shoot day when I was zooming in while making a video, I got these CUTS within the video while switching lenses, it wasn't smooth it wasn't switching, it was a HARD CUT, and because of this issue I can not use the video to broadcast and lost all the time, the gear the show. come on Samsung !!! fix this issue in next update or I am never coming back to Samsung again.
