Original topic:

S24 Ultra Battery Drain Issue🔋

(Topic created on: 05-30-2024 08:15 PM)
1107 Views
SlickRager
Active Level 1
Options
Galaxy S
Hello,
I've been using the S24 Ultra for almost 3 months now. At first I was getting 8 to 9 hours of SOT on 100% battery and 7 to 8 hours on 80% battery. But after the April update I suddenly started getting 2 to 3 hours of SOT at MAX on 80% battery. 

I thought things would get better after the May update, but no luck. I'm still getting 2 to 3 hours of SOT



  • Im using the phone on light performance mode
  • Adaptive refresh rate and Max Display resolution 
  • Updated software to May update 
  • Did a factory rest. And only backed up my gallery and documents to the Samsung cloud 
  • Wiped the cache partition twice 
  • Using the phone on Extra Dim Mode 
What's the solution to this.? Need help 

Im sharing the battery usages below 


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Setting 

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14 Comments
MDjuned
Active Level 6
Galaxy S
U r using which network
0 Likes
SlickRager
Active Level 1
Galaxy S
GP and Robi, internet usage mostly on WiFi
0 Likes
tushu11
Active Level 7
Galaxy S
Same issue after may update..
0 Likes
Sravan_
Active Level 6
Galaxy S
Here are my stats: 1717085718882.jpg
0 Likes
RAMULTRA24
Active Level 7
Galaxy S
Hi,

I am also facing Same Issue...

All S24 Ultra Users once check below Issue mobile once.....

Even I am unable to use samsung S24 Ultra even 10 minutes in Sunlight...


After using mobile for 3 minutes or so the Screen is getting Over heated & Unable to see the Display as it will become DIM after that it will become Normal only after you go it Indoor..

Unable to Use it even 10 Minutes in Sunlight Displayyyy..

Even we checked in My friend's S24 Ultra, Similar Issue in that Mobile also....
This Issue is Not there in S23 Ultra...

The S24 Ultra Display is very bad & Worst Display even when you compared to S23 Ultra also...

it's BIG ISSUE in a Samsung S24 ULTRA Flagship Mobile But Samsung was Unable was not taking this issue very Seriously and Fixing it !!!!

Even 10 thousand mobile we can use as much as time in Sunlight and it's Display is Super in Sunlight...

But Purchasing S24 Ultra Flagship Mobile of Samsung with Lakhs of Rupees But Unable to Use for even 5 minutes in Sunlight...

This is Very very BIG ISSUE in the Samsung Flagship Mobile S24 Ultra.

So Surely it's Samsung Responsibility to fix this Issue

or

Else Do Recall All S24 Ultra mobiles and change Displays

or

Refund to all effected S24 Ultra users
0 Likes
mohit121
Active Level 3
Galaxy S
Similar issue in s 22 ultra bro 😒
Pathetic updates for flagship level from samsung 😤 #SamsungFail #Disappointed
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by given links. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
SlickRager
Active Level 1
Galaxy S
I already tried factory resetting my device. But I still have the same problem.

Already reported the issue to Samsung with the log files and got a very generic reply. And a set of instructions. But nothing helped.
0 Likes
Markrt
Active Level 3
Galaxy S
I'm also facing the same issue. Battery drain and dim screen in sunlight
0 Likes