S24 Ultra Audio Distortion Issue

[ArunS24U]

I am very disappointed with the last w update. Ever since installing it, the speaker in my earphones has been malfunctioning. This is incredibly frustrating, and I believe it's due to the update. Has anyone else experienced this? I would like to know if others are having similar issues. Why is samsung not resolving it, I have spent 130,000 on this piece of garbage I feel like filing legal case against Samsung

[adit_mikku_]

Hey, try reseting the Bluetooth and wifi connection > go to phone settings> search"reset wife and Bluetooth settings"> enter your phone pin> reset. STEP2- try restarting the device

[ArunS24U]

problem is with earpiece speaker not bluetooth or wifi

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. They will provide you with all the information in a better way after inspecting the device physically. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[ArunS24U]

Got this step done through Smart Support but nothing has fixed. What next

[Rohit1407]

Hi can we connect facing similar issue on my S24

[ArunS24U]

Yeah, Sure

[Rohit1407]

On which platform we can connect ?

[ArunS24U]

do you have telegram or Insta