Original topic:

S23 ultra heating issues after security patch update

(Topic created on: 07-24-2024 10:38 PM)
579 Views
Morale
Active Level 1
Options
Galaxy S
Dear samsung,

I am facing heating issues in my s23 ultra after July security patch update..while using normally the phone gets warm and while using camera gets heating up lot..kindly fix this and give quick solution in next update..Before updating It doesn't gets heat and It was a superb device...but after this update I was disappointed...

One more queries to samsung
I am biggest fan of samsung smartphones I have bought s23 ultra in dec23 before s24 ultra launches...Kindly provide atleast 5 Os updates and 6years security updates for S23 ultra which I bought it at 1.1L..Hope samsung will never disappoint their customers
4 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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honeybro
Active Level 5
Galaxy S
Not happening with my device
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue by the given links. However, we are taking your valuable feedback regarding the updates.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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