Original topic:

S23 ultra critical software error

(Topic created on: 11-02-2024 07:47 PM)
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Megaskod
Active Level 1
Options
Galaxy S

After september update my phone has been crashing alot, like 20-30 times a day. Today I got a message saying critical software error detected. It sometimes reboot into safemode.

The last 4 updates has just made my phone nearly unuseable. First update, yellow tint to screen, second update, still yellow tint, now camera has problems, update 3, still all the above, now phone is unstable and crashing, update 4, still all the above and even worse crashing to the point where the phone even warned me about it. Talked to support a little over a month ago, and they said nothing is wrong. Well today my phone clearly says otherwise. How can you keep screwing up 4 updates in a row...

5 Comments
CtxPixel
Active Level 1
Galaxy S
Are you still on warranty? If you are you should go to fix it but if you aren't try making a factory reset after a backup
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Megaskod
Active Level 1
Galaxy S

Why would I need warenty when an update messed everything up? Shouldnt they be able to see whats wrong in the code and send an update and fix it? Or is that too much to ask for? Might have to reset the phone

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Megaskod
Active Level 1
Galaxy S

Just factory reset my phone. It crashed as soon as it booted up. Yellow tint to screen. Nothing is fixed

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Samsung_specialist
Community Manager
Options
Galaxy S

We sincerely apologize for the inconvenience you're facing with your device.
Please follow these steps to address the issue:

Close power-hungry apps or features: Close any apps running in the background that may be consuming excessive power.
Set background usage limits: Limit the background usage of apps to optimize battery performance.
Disable Auto-restart: Turn off the Auto-restart feature on your device to prevent unexpected restarts.
Reboot in safe mode: Reboot your device in safe mode to check if a third-party app is causing the issue.
Perform a factory reset: If the issue persists, performing a factory reset may help resolve it. Make sure to back up your important data before proceeding.
Test official software: You can also use the diagnostic option in the Members app to test the device’s official software.
If the issue remains unresolved after following these steps, we kindly recommend visiting the nearest service center for further assistance. You can find the nearest center by following this link:
https://www.samsung.com/ae/support/service-center/

 

 

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Megaskod
Active Level 1
Galaxy S

Nothing works. The good thing is after about 2 weeks the phone slowly fixes itself. Tried factory reset, phone crashed the second it booted up, yellow tint to screen etc. Guess I will never be updating this phone again until I buy a new one. There is no point in sending the phone away for months just to fix a software issue when I send 20 crash reports a day. You should have a million by now and be able to fix it. But no, im surviving on this phone until I get another one. Im so sick of this. 5 months, it has been 5 months since these problems started, and still no fix...

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