I'm unable to get any call notification from WhatsApp for last few days. One UI version 6.1 and security patch level 1 November, 2024. Tried everything from notification Settings. Any suggestions?
Potential Causes 1. _Notification settings_: Although you've checked the notification settings, it's possible that there's a specific setting that's causing the issue. 2. _App permissions_: WhatsApp might not have the necessary permissions to display call notifications. 3. _Do Not Disturb mode_: If Do Not Disturb mode is enabled, it might be blocking call notifications from WhatsApp. 4. _Battery optimization_: Aggressive battery optimization settings might be restricting WhatsApp's ability to display call notifications. 5. _Software glitch_: A software glitch or bug might be causing the issue.
Troubleshooting Steps 1. _Check WhatsApp notification settings_: Ensure that call notifications are enabled within the WhatsApp app. Go to WhatsApp > Settings > Notifications > Calls. 2. _Check system notification settings_: Ensure that notifications for WhatsApp are enabled in the system settings. Go to Settings > Apps > WhatsApp > Notifications. 3. _Check app permissions_: Ensure that WhatsApp has the necessary permissions to display call notifications. Go to Settings > Apps > WhatsApp > Permissions. 4. _Disable Do Not Disturb mode_: Ensure that Do Not Disturb mode is disabled or set to allow notifications from WhatsApp. 5. _Check battery optimization settings_: Ensure that WhatsApp is exempt from battery optimization. Go to Settings > Battery > Battery care > Apps that won't be put to sleep. 6. _Clear WhatsApp cache and data_: Clearing the WhatsApp cache and data might resolve any software-related issues. Go to Settings > Apps > WhatsApp > Storage > Clear cache and Clear data. 7. _Reinstall WhatsApp_: If none of the above steps resolve the issue, try reinstalling WhatsApp.
Additional Tips 1. _Check for software updates_: Ensure your device is running the latest software. 2. _Contact WhatsApp support_: If none of the above steps resolve the issue, contact WhatsApp support for further assistance.
By following these troubleshooting steps and tips, you should be able to resolve the issue with not receiving call notifications from WhatsApp on your Samsung device running One UI 6.1.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Clear the whatsapp app's cache and data: - Settings>Apps> whatsapp>Storage>Clear data.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
● Kindly contact the particular application helpline once, to make sure there is no issue from their end.
