Original topic:

S23 Ultra Video Recording Problem with 10X Lense after second Last Update

(Topic created on: 09-05-2023 10:22 AM)
826 Views
Roshan5
Expert Level 2
Options
Galaxy S
Facing Video Recording Problem with 10X Zoom Lense When i Lift Camera Angel Upside or Down Side in 10X Mode. During Video Recording Stabilisation Seems Good But After Stop Recording Recorded Video is Shaking.
But
If i Turn OFF Stabilisation option then Recorded Video is Stable.
I thing EIS Problem with 10X Zoom Lense. 

Future i Join ONE UI 6.0 But Same Problem Happened .
I Withdraw and Downgrade to Android 13 but Problem Not Solved.
Please Find Attached Video Recording Screen Recording. 
Note - Send Error Report Never Waring 




4 Comments
RajathSR
Active Level 10
Galaxy S
its a bug in the EIS, maybe screen record and share it with the customer helpline
or better yet, take it to the service centre
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support

We acknowledge your issue and would request you to please report the problems of your Samsung smartphone with a log file. Also, share a short video clip for better understanding. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

0 Likes
Roshan5
Expert Level 2
Galaxy S
Visited Samsung Service Center and Replaced New 10X Lens But Problem Not Solved.
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Roshan5
Expert Level 2
Galaxy S
This Problem Still Not Solved
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