I've received my S23 Ultra pre order. I've tried to register for the free samsung plus +2 years.
But it was asking for a payment of 200 AED.
Can someone please advise ?
Hi, did you pre-order the phone online or in-store? I did it in store and they had to register the Samsung Care on my behalf. When you collected the phone from the store, did they make a note or take the sticker with details of your IMEI number? They need this for the registration. It took about a week for mine to work, then I got an email confirmation and can see it on this app
Ah ok. They should've told you the process. Maybe wait a week or try contact customer services to query it. Don't try purchase it yourself as I doubt they will give you a refund.