S23 ULTRA FACING WIDEVINE L1 ISSUES

[bunnyjain]

S23 Ultra has been downgraded from WIDEVINE L1 to WIDEVINE L3 after May security patch update it's always been an hetic with Samsung phones above 50k phones have always faced issue i myself have faced issues with last year S22 and now this year S23 ultra with same problems and they won't fix it for next 6 months. Don't really understand what's the certificate problem with Samsung paying such huge premium of ₹1,25,000 and having issues with streaming services on Samsung is **bleep** absolutely instead i should have gone for Apple iphone 14 pro for ₹1,29,000. Paying huge premium isn't worth if Samsung does these cheap politics with WIDEVINE certificates. 

[Mercedes_tech]

What is VIDEVINE?

[bunnyjain]

WIDEVINE is a certificate which is give for those devices which supports HDR10+ and 1080p resolution videos and when these all supports the phone they issue a WIDEVINE L1 certificate which clarifies that the phone supports HDR10+ and 1080p contents
This is now downgraded by Samsung from L1 to L3 where as L3 means the content will be only streamed in 480p that's it no HDR10+ AND 1080P resolution will be supported to the phone

[Mercedes_tech]

Can this be used to get a full product refund and return the product if it is just 20 days old

[bunnyjain]

Not sure Samsung won't do this as they will just reset the device and make it work but again it goes back to L3 in few days so it's not of use we should just wait for Software update so Samsung fixes this

[TheFastestIndian]

https://r2.community.samsung.com/t5/Galaxy-S/Samsung-Galaxy-S23-Ultra-users-Get-ready-for-June-2023-...

[bunnyjain]

Hopefully they fix this HDR issues I'm a traveller and without Netflix and Amazon i can't travel whole day hope they fix this and i can stream content

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[HarshaTumu]

Upgrade the Google play system update to the latest version and then re install the app.. then it will be upgraded to L1

[HarshaTumu]

I faced the same issue for my galaxy s23 and after doing the above step it was upgraded to L1 in Netflix