Original topic:

S23 Proximity sensor issue

(Topic created on: 11-06-2024 02:42 PM)
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Devraag
Beginner Level 2
Options
Galaxy S
Does anybody know if I should be concerned about the red light emitted from the proximity sensor placed below the screen...?
It only happens while in AOD when accidental touch option is turned on in settings. 
The device is only 1 day old and yes I have updated it to the latest followed by a factory reset. 
5 Comments
ABL2021SGFan
Active Level 8
Galaxy S
Umm, just turn off AOD or Accidental Touch Protection or both if needed.

And if turning off AOD, you may want to preferably make a routine named like 'AOD Off', set 'If' to Time Period - All Day, Every Day, and 'Then' to Always on Display - Off. Just suggested this routine cuz I turned off AOD and it was mysteriously re-enabling itself without me doing anything to possibly trigger it.
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Devraag
Beginner Level 2
Galaxy S
But the light is very significant...
I'm afraid if this is some kind of screen issue 1730900532032.jpg
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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heyshankar
Beginner Level 4
Galaxy S
Hey bro
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vivekkk07
Active Level 4
Galaxy S
Brother, is your problem solved?
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