Original topic:

S23 Plus bugs | One UI 6

(Topic created on: 12-10-2023 04:11 PM)
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Jay_am
Active Level 1
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Galaxy S
Hi people
Is it just me or the one UI latest update has increased the bugs in the system.
I mean I am facing a lot of issues with my s23 plus. The major problems are :
1. App gets stuck almost 1-2 times per day and then closing app from recent apps and reopening is the only option. Happens with me with Gmail , chrome etc. on daily basis.
2. With Instagram the app keeps playing the sound in background sometimes and we need to manually close it from recent apps
I mean flagship devices aren't supposed to be this buggy.
Thoughts and comments are welcome.


2 Comments
Lutapae
Active Level 1
Galaxy S
One UI 6 is the worst Sammy has gifted to its customers.
A big mistake updating to this **bleep**
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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