Original topic:

S23 App Refreshing/Restarting

(Topic created on: 09-19-2024 07:38 PM)
677 Views
Rohan3272
Active Level 1
Options
Galaxy S
I'm experiencing a frustrating issue with my S23 where apps are frequently refreshing. This is particularly problematic while typing, as the keyboard often disappears and erases my input, which is incredibly disruptive. I've tried restarting the device, clearing app caches, and even clean installing the firmware, but the problem persists. Has anyone else encountered this issue and found a solution?

I've attached a screen recording of this issue that happened to me this morning on YouTube Music. It kept refreshing back to the home screen while I was casually using the app.
11 Comments
Ak_Rocks
Expert Level 1
Galaxy S
Yeah bro don't know what's the problem! Happens with all phones!
Rohan3272
Active Level 1
Galaxy S
Is there a fix for this?
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
Rohan3272
Active Level 1
Galaxy S
Did everything, but it doesn't seem to resolve my issue.
0 Likes
Tuhin98
Beginner Level 2
Galaxy S
Bro, is this fixed now?
0 Likes
pilotsandeep
Active Level 4
Galaxy S
Enable SAFE MODE on your device and see if it happens.

To enable Safe Mode on a Samsung phone, you can do the following:
1. Turn off the phone
2. Turn the phone back on When the Samsung logo appears, press and hold the volume down button
3."Safe Mode" will appear in the bottom left corner of the screen
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Sakthisivavelan
Beginner Level 3
Galaxy S
I am also facing the same issue, really frustrated, please do the necessary steps
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Tuhin98
Beginner Level 2
Galaxy S
I am also facing the same, it's frustrated and disappointed as a Samsung produt
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beingyash
Beginner Level 2
Galaxy S
Same here.
0 Likes