Original topic:

S22 ultra heating keyboard freezing

(Topic created on: 03-17-2022 10:17 PM)
ketan1992b
Active Level 1
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Galaxy S
Hello samsung Community 
The phone was delivered to me on 24 Feb from samsung gulf 
I started using the phone and after 5 days I noticed that the phone is heating up so I had a chat with the customer support they told me to reset the phone and everything will be fine so I did it even after that also the phone was heating up so had a chat again and raised multiple complaints to replace or refund my money back for which they told me to visit service center I visited all the service center they run some test and say its phone is perfect and I have been running from one service center to another and today i got a call from complaints department and the lady told me to go time square sharaf dg and I went there following which they also ran a test and told nothing wrong 
So I told him just switch on the camera and after 5 mins the heat started generating and told the person check now he is like yes it is heating up but still they did not agree and told me I can't do anything because the test is pass 
And after buying a phone for 5k he is telling you know charge your phone to 80 and use it will not heat up which a flagship phone if the battery goes below 20% it will start heating up then that means this is not a flagship phone at all and I have not been even gaming till now if I start that it will shoot up to 48 or 50 which is not normal 
I want samsung higher management to look into this issue and grant me a replacement or refund 
The name of technican is kartil in sharaf dg 
I want samsung higher management to look 
3 Comments
Sebbie
Active Level 7
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Galaxy S
Hello bro.. it happen to me.. I am using N20Ultra 5G, they said its normal because it using a processor.. when I am using the camera it start to heat the phone..
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ketan1992b
Active Level 1
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Galaxy S
Is your keyboard also freezing while typing
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Samsung_specialist
Community Manager
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Galaxy S

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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