Original topic:

S22 moisture detection error

(Topic created on: 07-14-2022 02:25 PM)
723 Views
s22_regretter
Active Level 3
Options
Galaxy S
My phone has never been in contact with water and charger usb cables are completely dry since they are able to charge other devices.
I live in Mumbai India and weather here is very rainy. Is it possible that moisture detection error gets triggered due to humidity and moisture in the air?
Its really frustrating i have not been able to charge my phone for over a day and i have to manage with a slow cheap wireless charging pad.
8 Comments
Chinkara
Active Level 6
Galaxy S
I am in Delhi NCR and my S21 Ultra is also showing yhe same error
Chinkara
Active Level 6
Galaxy S
Yes same error
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Galaxy S
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Chinkara
Active Level 6
Galaxy S
Best way to circumvent this is switch off your phone and then put it on charge. Once it shows the green light as charging then switch on your phone
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pilotsandeep
Active Level 4
Galaxy S
Even I am using S22 and I live in Goa . Same rainy season but never faced this issue .

Try to see if any software updates are avail.
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VISWA_BOLLOJU
Active Level 7
Galaxy S
Bro I too got this issue when I kept different cable instead of Samsung supplied cable. Try to charge with Samsung cable, so it won't give any error message
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.
 
Thank you for writing to Samsung. 
  
Warm Regards, 
Samsung Customer Support

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