S22 having reboot automatically

[satyajitsahoo]

Hello Samsung Support Team,

I am facing an issue with my Samsung Galaxy S22. The device is frequently rebooting automatically and heating up during regular use. The problem occurs even when I am not running heavy applications.

I have already tried the following steps:

• Updated the device to the latest software version
• Cleared cache and optimized device care
• Tested in Safe Mode
• Used only original Samsung charger and cable

Despite these measures, the issue persists. Kindly assist me in resolving this, or guide me if a service center visit is required.

Looking forward to your support.

Thank you,
Satyajit Sahoo

[Starbug]

Go to settings and check Auto Optimisation > Auto restart if on or off

[satyajitsahoo]

Its on

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept it as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Kindly use genuine Samsung charger.

1.Disable auto restart function, there are two methods to disable auto restart function:
Settings > General management > Reset > Disable Auto restart (if enabled).

If the issue has not been resolved, then follow;

2.If you are facing this issue after installing any new application, then uninstall that application:
Settings > Apps > desired app > Uninstall > OK.

3.If the issue still persists, then reset the settings: Go to Settings > General Management > Tap on Reset > Tap on Reset settings.

4.If the issue is still not been resolved, Reset the device:

IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support