Following on my earlier post of motherboard failure during software upgrade. I just wanted to add that since it is a common problem faced by many users Samsung does not reply to any queries regarding this problem. They give the standard options of factory reset and using the power button and volume down and nothing else. They avoid replying because im sure there are many who would ask for a replacement phone. For me I have changed over to IPhone
Thank you for reaching out and sharing your experience. We truly understand how frustrating it can be to face such issues, especially when you’ve taken care of your device and expected smooth performance after an update. Please allow us to reassure you that we are here to support you.
As your device is currently out of warranty, repair costs will apply for components such as the motherboard. However, you do not need to feel left alone in this process. Here’s how we can assist you further:
Service Center Support: You can leave your device at any Samsung Authorized Service Center, where our technicians will inspect it thoroughly and provide you with a detailed repair quotation.
Repair Tracking: Once your device is registered at the service center, you will receive a service request number. This number allows you to track the repair status at any time.
WhatsApp Assistance: To make things easier, you can also share your service request number with our dedicated WhatsApp Support Team here: https://wa.me/+971547267864. They will check your case and advise you if you are eligible for any available discounts or goodwill support. Please note that while discounts may be possible depending on eligibility, we cannot promise them in advance.
We value your trust in Samsung and remain committed to providing you with the best possible support. Kindly proceed with the service center visit so we can take the next steps together.
No thanks but I changed my phone and reading the similar issues faced by Samsung users during a software update we have no control over, I have decided to move on from Samsung products. This is basically a scam to force customers to shell out money for repairs. Thank you and have an excellent day ahead in Samsung!!
