Original topic:

S22 Ultra has Dead Pixels near front camera

(Topic created on: 04-21-2024 07:04 PM)
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SanthoshCharan
Active Level 2
Options
Galaxy S
My Galaxy s22 ultra has two front camera cut outs, one aligned with the camera and the other one just overlapping the camera partially. I recently noticed this and not sure if this part of any UI update or a bug.
12 Comments
Galaxy S
What! Are you serious? I have S22U and S23U as well. Could you share images? I can check and let you know.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Galaxy S
It looks like this. And I continue having bad experience with Samsung!! Initially, I got a complete blank white screen while using the mobile. I know there was no mistake from my side as a user and I have seen many others reported. But Samsung didn't even care and I was forced to pay around 20,000 INR in customer service centre to get it replaced. And this issue came clearly visible just after 3 to 4 months of replacement. Took the mobile to the customer service centre . They were so cool and casually say to change the display again. I don't think Samsung or it's customer service has empathy on customers. Again, I have seen many reported this dead pixels around front camera but Samsung won't own it and just blame the customer again. And now, they want to loot another 20000 INR. This is ugly from Samsung. And respected customer service, please post some genuine reply rather than copy pasting template answers!!images (1)_1000091645_1718037327.jpg
Galaxy S
Could you please respond?
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Raj007
Active Level 5
Galaxy S
Well thats a dead pixel bro the only solution is to replace the display.
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ROZAJMERI
Active Level 7
Galaxy S
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update one UI version 6.1
imAJSB
Active Level 1
Galaxy S
I have the same issue on S22.Ultra pet recently updated my phone to 6.1.1 dead pixels near camera 20241017_183907_1000003729_1729170551.jpg
AdityaSukumar
Active Level 1
Galaxy S
Same issue
imAJSB
Active Level 1
Galaxy S
Service center says the it's out of warranty and you can replace the display 20 k only and is not a software issue