S22 Ultra Motherboard crashed

[lax21]

Dear Samsung Community and Customer Support,

I am reaching out to express my concern and frustration regarding a serious issue I have encountered with my Samsung Galaxy S22 Ultra, which I purchased in April 2022. After performing a routine software update, the phone suddenly stopped working. I immediately visited the authorized Samsung service center, only to be informed that the motherboard needs to be replaced, with a repair cost of ₹45,000.

This is particularly upsetting as there has been no physical or water damage to the device, and the issue arose solely after the software update. It is extremely troubling that a flagship phone like the Galaxy S22 Ultra would experience such a critical failure due to a software update, which is supposed to enhance the user experience, not cause irreversible damage.

I have always trusted Samsung for its premium devices, but this situation has left me disheartened and concerned about the quality and reliability of the product. As the issue occurred due to the software update provided by Samsung, I believe it is unfair for me to bear the cost of the repair, especially since there has been no physical damage caused by me.

I respectfully request Samsung to cover the cost of the repair or offer a replacement since the motherboard failure seems to be a result of a software issue, which is beyond my control. As a loyal Samsung customer, I believe that the company should take responsibility for such issues and ensure customer satisfaction.

My whole data will be lost.

I have the service order number. You can contact them. There is no physical damage on the phone

Thank you for your understanding and support. I look forward to a swift resolution to this matter.

Best regards,
Lakshya

[lax21]

My whole data will be lost.

I have the service order number. You can contact them. There is no physical damage on the phone

[AsraoS24ultra]

Hai sir,no one hear to our problem of old devices, he is only consatrate on new mobiles,and busy in developing of how to stop old flagship models on his thoughts.

[AsraoS24ultra]

I am also suffering form S22ultra displays issues, so suffering form no physical and liquid damages.i am effort 23k

[aryarb97]

Samsung should make some reliable phone...older samsung are far better

[itsmanishh]

Which software update is currently in air for s22 ultra I don't think there is any

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[Dineshbhai]

So sad.. samsung help this user

[S24ultra1505]

Samsung, huh? A huge Android player with tons of products and a market cap of $384 billion...wow! They really need to improve their service, though.

[Members_CeK2A90]

Same here couple of weeks back my S22ultra suddenly started rebooting and service center people said motherboard issue and it will cost around 48k.Never ever buy a samsung phone.