cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S22 Ultra Carrier Signals issue

(Topic created on: 07-08-2024 11:05 PM)
380 Views
ZAKA007
Active Level 1
Options
Galaxy S
I am in UAE , Service provider did the site survey along with my SIM Replacement but found no issues at their end, as a POC they inserted the same sim in an another mobile and it worked.

On s22 ultra signals are coming and going very unstable with in the period of 1 minute it's happening.

Any resolution ???? , i reported it samsung Team Via Samsung Member App also but still no response.


4 Comments
ojwh
Active Level 10
Galaxy S
Hello. Sorry to read about your issue. This seems quite unusual. Are you getting carrier signal issues in only one location, or in other locations as well? Can you try a SIM from a different carrier in the same location where you're having issues?
ZAKA007
Active Level 1
Galaxy S
I already Tried 2 Carriers SIM and same issue.

Then tried in Huawei phone and it was having 5g full signals

Worst decision for taking samsung S series
0 Likes
ZAKA007
Active Level 1
Galaxy S
In Open area it seems alright but indoor its having this issue since UI 6 update.

Before March 2024 same location indoor i was not having any issues for a year approx
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Based on your description, it appears that the issue persists despite the SIM replacement and site survey conducted by your service provider, where the SIM worked fine in another device.

To address this matter promptly, we recommend the following steps:

1. Network Settings Check: Ensure that your device is configured correctly for the network. You can do this by going to Settings > Connections > Mobile networks > Network operators and selecting your network manually.

2. SIM Card and Slot Inspection: Check if the SIM card is properly inserted and the SIM slot is free from any debris or damage.

3. Software Update: Ensure your device's software is up-to-date. You can check for updates by going to Settings > Software update > Download and install.

4. Network Reset: Sometimes resetting network settings can resolve connectivity issues. You can do this by going to Settings > General management > Reset > Reset network settings.

If the issue persists after trying the above steps, we recommend visiting the nearest Samsung service center for a physical inspection of your device. They can provide more in-depth diagnostics and assistance.

0 Likes