Original topic:

S22 Ultra 512GB Pre-Order From Samsung Online

(Topic created on: 02-09-2022 08:59 PM)
JimmyA
Active Level 7
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Galaxy S
Hurry Up.

Awesome deals on Samsung Website(X5 loyalty points, 734AED redeemable E-voucher, 1 free wireless charger, 1 extra year of Samsung Care Plus) Although i tried as soon as the pre-order went online, i wasn't able to get the free accessories i wanted as they went instantly out of stock. 

Got the S22 Ultra Phantom Black 512GB Variant. 

Was able to redeem of my FREE 734AED e-voucher that is included with the pre-order the following:
1 25W charger
1 Clear Case
1 Clear Case with a stand. 

Everything else went out of stock, i kept selecting them but they did not appear on checkout, so that's money lost unfortunately. I even called Customer support of the E-Shop, but there was nothing they could do. 


I wanted to get:

Fast Wireless Charger Duo
45 W Fast Charger
Samsung Keyboard. 

In the end, i was able to redeem a coupon that gave me 1 extra year of sSamsung care + (Total of 2 years now) and a Fast Wireless Charger Single.

Better than nothing, but still unfair. 

My advice, buy directly from www.samsung.com

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12 Comments
ProgRidha
Active Level 10
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Galaxy S
Congratulations
Atulz
Beginner Level 3
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Galaxy S
Same happened with me , I selected items worth AED 734 but at checkout didn't get any. I think this was samsung's internal problem and customers should not suffer. If the cannot give the items then they should include the evoucher separately.
JimmyA
Active Level 7
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Galaxy S
Agreed, money wasted, we should be able to show what we got, deduct the amount and get the rest later
Abedalkareem
Active Level 6
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Galaxy S
The website seems down, we have tried to add some cases whenever we reach to checkout the cases are removed suddenly, which is strange,, will try tomorrow
JimmyA
Active Level 7
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Galaxy S
Called customer support, they tried from their side to mimic my purchase, confirmed items that disappear mean are no longer available. Good luck anyways.
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Samsung_specialist
Community Manager
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Galaxy S

Congrats on pre-ordering your device! That is amazing news! 🎉

We will be on the look out for your product review here on community! 

JimmyA
Active Level 7
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Galaxy S
For sure, as we always do.
Can you do anything about the issues we all faced while pre-ordering? Many users reported the same problem about the missing items, i only reddemed 200aed out of the 734. Can you make our voices heard?
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Atulz
Beginner Level 3
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Galaxy S
It's strange you noticed that we all pre ordered but didn't really read what we wrote. Is it even a person or bot?
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Moussak17
Active Level 3
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Galaxy S
Dear Samsung please make the 45W charger available with the pre-order. You guys make fantastic phones but your marketing is just poor
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