S22 Plus Greenline

[arjun_pvr]

Double standard of @SamsungMobile @SamsungIndia I have been a samsung s22 plus user since 2022 April. Bought it from Samsung Smart Cafe. This February I have upgraded to S23 ultra, since then I am not using the s22 plus regularly. In July after a software update the display got green. I went to the nearest @SamsungMobile authorised service center and they told only S22 ultra in the S22 series will get free screen replacement for Green line issues. Why this double standard towards the S22 and S22+ customers. 

They Registered a repair sheet and also mentioned will send it for approval. But it Nov now no reply yet. We also paid the Full amount in Indian Rupees. Its my hard earned money now I have to spend on screen replacement which is not happened bcoz my mistake.

[AdityaSharma55]

Does you update google security patch or samsung update?

[arjun_pvr]

I guess it was 6.1 update

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[arjun_pvr]

Already done. Even the service center registered my complaint for screen replacement but they mentioned samsung don't give screen replacement for s22 plus or s22 except all s22 series, s22 ultra and s23 series will get free screen replacement only s22plus and S22 won't get that

[Thobha]

more than 700 + customers are facing the issue of green line issue amd samsung not supporting free display replacement and infact asking to pay for the display...YOU are not ALONE in this . I am also a victim.of green line in my s22 and faced the same with customercare... only thing what u can do is create a job sheet by visiting nearest service center and register a compliant in national consumer helpline. I will share the post of a customer who has faced the same and got free replacement after filing the compliant ..i will also upadte soon once i got free replacement , as i have just registered the compliant . dont worry ..

[Thobha]

Really disappointed with samsung and their money making policy... we buy their phone in high price out of trust and loyalty to use it for more than 3 years... and jst after 1 year this issue comes and they clearly deny their mistake of bad software /hardware and as us to pay money for the dispaly.... am never going fpr a samsung again and will make u pay for my display...

[Thobha]

please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.

[arjun_pvr]

I already have a job sheet which created in July. I used to call the service center to check if there's any update but nothing. I will sure going to file a complaint in consumer helpline. If the job sheet only have a validity of month then I need to ask them to create new one.

[Thobha]

Yes ... create Once again and register ... dont delay