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12-27-2024 05:38 PM in
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12-27-2024 06:13 PM in
Galaxy SIf this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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12-27-2024 06:27 PM in
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12-27-2024 10:36 PM in
Galaxy SInitially, it was only a PINK line. After 2 weeks with PINK line, a GREEN line has also appeared in addition to PINK line.
I have already decided, my next mobile will NOT be a SAMSUNG device.
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12-28-2024 10:28 AM (Last edited 12-28-2024 10:29 AM ) in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
While we acknowledge that issues can arise due to individual usage patterns and other factors, we want to assure you that our dedicated customer support team is always here to assist you in resolving any concerns that may occur post-update as per Samsung Guidelines.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter. Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.
Warm Regards,
Samsung Customer Support
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12-28-2024 10:45 AM in
Galaxy SThank you for your prompt response. I appreciate your clarification regarding the software update and your assurance of quality service. However, I am disappointed that my primary concern regarding the inclusion of the standard Galaxy S22 in the display replacement policy was not adequately addressed.
As I mentioned in my initial email, the green line on my device's display appeared immediately after the software update, which strongly indicates that the issue stems from the update itself and not from individual usage patterns. Given that Samsung has extended support to other models with similar issues (S20, S21, and S22 Ultra), I urge you to consider the inclusion of the standard S22 model in the same policy.
I would also like to reiterate that this is not just a repair issue but a matter of trust and customer satisfaction. Asking customers to bear the repair cost for a problem likely caused by an official update seems unjust.
I kindly request a reconsideration of my case and hope for a more satisfactory resolution, either through a complimentary repair or a replacement policy extension. Please let me know how this can be further escalated, if necessary.
Thank you for taking the time to review my concerns. I look forward to your understanding and support.
