Original topic:

S22 GREEN LINE ISSUE

(Topic created on: 12-27-2024 05:38 PM)
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SinuSathyaseelan
Active Level 4
Options
Galaxy S
Dear Samsung India Support Team,

I hope this message finds you well.

I am writing to express my serious concern regarding an issue with my Samsung Galaxy S22. Following the software update, a persistent green line appeared on the display of my device, which I believe is an OEM-side issue introduced by the update.

To resolve this problem, I visited an authorized Samsung service center. However, I was disappointed to find that they were unable to provide a satisfactory solution. I am aware that previous replacement policies included all models from the S20 and S21 series, as well as the S22 Ultra. It is disheartening to note that the standard S22 model, which I own, is not currently covered under this policy, despite being affected by a similar issue.

Given that this issue has arisen due to an official software update, I request the following actions from Samsung:

- An immediate resolution for the green line display issue caused by the software update.
- Inclusion of the standard S22 model in the replacement policy, similar to the S20, S21, and S22 Ultra models, or a satisfactory alternative solution.

As a loyal Samsung customer, I have always trusted your brand for its quality and service. I am confident that you will address this issue with the urgency and seriousness it deserves.

Please let me know the next steps I need to follow or any additional information you may require from my end. I look forward to your prompt response and a swift resolution to this problem.

Thank you for your attention to this matter.

Kind Regards,
Sinu Sathyaseelan
17 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
Galaxy S
Everything thing i have done. As per the request from customercare today i have submitted in service center and create job sheet. After that called them but unfortunately again the same reply from customer care. Only replacement by chargeable basis..
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Galaxy S
It is very pathetic response from Samsung side..
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Wodehouse
Expert Level 5
Galaxy S
Ask them about free replacement till end of dec 24 for S22.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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Galaxy S
No...only chargeable basis...they are denying... customer care supervisor is telling " its a electronic device, this type of problem can occurs " what a pathetic statement from them...we customers are fool... paying this much and getting these type of responses...
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VeeraD
Active Level 1
Galaxy S
I am facing same issue since three weeks.

Initially, it was only a PINK line. After 2 weeks with PINK line, a GREEN line has also appeared in addition to PINK line.

I have already decided, my next mobile will NOT be a SAMSUNG device.
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

While we acknowledge that issues can arise due to individual usage patterns and other factors, we want to assure you that our dedicated customer support team is always here to assist you in resolving any concerns that may occur post-update as per Samsung Guidelines.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter. Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.

Warm Regards,
Samsung Customer Support

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Galaxy S
Dear Samsung Customer Support,

Thank you for your prompt response. I appreciate your clarification regarding the software update and your assurance of quality service. However, I am disappointed that my primary concern regarding the inclusion of the standard Galaxy S22 in the display replacement policy was not adequately addressed.

As I mentioned in my initial email, the green line on my device's display appeared immediately after the software update, which strongly indicates that the issue stems from the update itself and not from individual usage patterns. Given that Samsung has extended support to other models with similar issues (S20, S21, and S22 Ultra), I urge you to consider the inclusion of the standard S22 model in the same policy.

I would also like to reiterate that this is not just a repair issue but a matter of trust and customer satisfaction. Asking customers to bear the repair cost for a problem likely caused by an official update seems unjust.

I kindly request a reconsideration of my case and hope for a more satisfactory resolution, either through a complimentary repair or a replacement policy extension. Please let me know how this can be further escalated, if necessary.

Thank you for taking the time to review my concerns. I look forward to your understanding and support.

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