Original topic:

S22 - Bluetooth Audio Poor Output

(Topic created on: 05-28-2022 01:34 PM)
Akha624
Active Level 1
Options
Galaxy S
Hello,

I see that this complaint has been raised before and the solutions haven't worked. Disabling Absolute Volume and Atmos does nothing. The reason for my post is to bring the complaint up once again.

Complaint is that the Bluetooth audio output of the S22 Ultra is flat and has weak bass. When comparing with my old S8 or my iPhone there is a day and night difference. I have tested this on my car and my Bluetooth headphones and experienced the same issue.

Awaiting Samsung to fix this. This complaint is running around the community since Feb and still no resolution!

Thanks in advance. 
5 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

We will try to diagnose the issue through Samsung Members app. Open the app < Get Help < Diagnostics < Bluetooth, and check the results. 

Then kindly try to reset the network settings by following these steps, It will erase saved Wi-Fi passwords and Bluetooth connections. 

Step 1 Swipe up or down to view the apps. 

Step 2 Press Settings. 

Step 3 Scroll to and touch General management. 

Step 4 Press Reset.

Step 5 Press Reset network settings.

Step 6 Press Reset settings.

And then try to do a soft reset for the device by pressing and holding the Power button and the Volume down button simultaneously for more than 7 seconds to restart it. This will Not delete any data from the device. 

If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

Hope you find it useful. 

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Akha624
Active Level 1
Options
Galaxy S
Hello,

I have tried the diagnostic tests and the soft reset. The problem isn't with my device alone, its a Samsung software issue and the same complaint is running in other Samsung Communities as well. Kindly refer to the below link, same no bass on Bluetooth is running in the US and European Samsung Communities as well.

https://us.community.samsung.com/t5/Galaxy-S22/Poor-Bluetooth-Audio-Output/td-p/2199691

The Bluetooth audio output is weak and flat. When comparing with iPhone or even older Samsung devices (S8 in my case) its terrible.

Hope you could escalate this complaint and a software update is released to resolve the same.

Thanks.
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Shabihussain
Beginner Level 2
Options
Galaxy S

I recently purchased an S22 and when i connected it to my car stereo over Bluetooth, i also experienced very weak output. The audio just didn't have any punch to it, bass sounded really low. I immediately switched back to my current phone which is a pixel 4a and sound coming out of the car was great again. I quite liked the Galaxy S22 and would like to use it but this audio quality is forcing me to go back to my older phone. Not a very good first impression Samsung. 

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Akha624
Active Level 1
Options
Galaxy S
Hello Shabi, onething that helped me to some extent is as follows

1)
Developer options>Enable Disable Absolute Volume

2)
Under settings>sounds>volume>three dots>Media Volume limit > Custom Limit (move bar all the way right)

3)
Use Jazz audio profile to improve the bass

4)
One more option which I don't like but people recommended is going into Adapt sound>Age 60+ (boost all frequencies)


Hope it improves the audio to some extent.
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Akha624
Active Level 1
Options
Galaxy S
Also under developer options change
Bluetooth Audio Codec to AAC
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