As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
My phone head few scratches on the side frame and back glass, the service centre person said that the phone is not in fit condition even when screen and display are perfectly fine
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
I talked to customer service and sent a mail to samsung head office stating that the issue was caused due to Software update and not physical damage. After investigation of almost 4 days, they finally agreed to replace my display for labour charges only i.e. ₹502.
